Overview
Lumacell Solutions ("we," "our," or "us") operates the website at lumacell.solutions. This Privacy Policy explains how we collect, use, disclose, and protect information from visitors and prospective patients who interact with our site, forms, or communications.
By using our website, you agree to the practices described here. If you do not agree, please discontinue use of the site.
Information We Collect
Information you provide directly
When you submit our consultation request form, health survey, or contact form, we may collect:
- Full name
- Email address
- Phone number
- General health condition or area of concern (as selected in our survey)
- Treatment interest and timeline preferences
- Any message or note you choose to include
Information collected automatically
When you visit our site, we may automatically receive:
- IP address and approximate geographic region
- Browser type and version
- Device type (desktop, tablet, mobile)
- Pages visited, time spent, and navigation path
- Referring URL (the page that brought you here)
This technical data is collected via Vercel Analytics and is used only in aggregate to understand how visitors use our site. We do not build individual behavioral profiles.
Cookies and local storage
We use session storage and minimal cookies to maintain site functionality (such as theme preference). We do not use advertising cookies or third-party behavioral tracking pixels. You can clear cookies through your browser settings without affecting your ability to use the site.
How We Use Your Information
We use collected information solely for the following purposes:
- Responding to consultation requests. When you submit a form or survey, a member of our team will contact you directly to discuss your interest in our services.
- Scheduling and coordination. To arrange consultations, provide location information, or follow up on inquiries you've initiated.
- Site improvement. Aggregate, anonymized analytics data helps us understand which content is most useful so we can improve the site experience.
- Legal compliance. We may retain certain records as required by applicable law.
We do not use your information to send unsolicited marketing emails. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Health-Related Information
Our survey and forms ask general questions about health conditions and treatment interests. This information is not a medical record and does not create a patient-provider relationship. It is used solely to match you with an appropriate provider for a consultation call.
We treat health-related information with additional care and do not use it for advertising purposes or share it with parties outside our medical network and infrastructure providers.
Any formal medical records created as part of an actual clinical visit are governed by the privacy practices of the treating physician's practice, which may be subject to HIPAA and applicable state health privacy laws.
Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. This includes:
- HTTPS encryption for all data transmitted to and from our site
- Secure, access-controlled cloud database storage (Firebase Firestore)
- Restricted internal access to form submission data
No system is completely secure. While we work to protect your information, we cannot guarantee absolute security of data transmitted over the internet. If you believe your information has been compromised, please contact us immediately.
Data Retention
We retain consultation inquiry data for as long as it is reasonably needed to fulfill the purpose for which it was collected, or as required by law. If you would like your data removed, you may request deletion by contacting us at dean@lumacell.solutions and we will action your request within 30 days.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal retention requirements)
- Opt out of any future communications from us
To exercise any of these rights, contact us at dean@lumacell.solutions. We will respond within 30 days.
If you are a resident of Tennessee or another U.S. state with specific consumer privacy laws, those protections apply to you and we honor them.
Third-Party Links
Our site may contain links to external websites, including research publications, partner organizations, or scheduling platforms. We do not control those sites and are not responsible for their privacy practices. We encourage you to read the privacy policy of any external site you visit.
Children's Privacy
Our website and services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Continued use of the site after changes are posted constitutes your acceptance of the updated policy.
Contact Us
Questions, concerns, or requests regarding this Privacy Policy can be directed to: